Keeping on track


172340 stands at Kidderminster on Mon 4 Oct 2011

This morning I turned up at Kidderminster Railway Station to get a train to Birmingham International (via Smethwick Galton Bridge and Birmingham New Street).  Not a usual journey for me, considering I live in Essex.  I turned up and there, in the disabled parking bay – a white van with two railway cleaning contractors and no blue badge.  I asked them why and they said “there’s loads of spaces” (I found out they were meant to clean the station.)

A bit… well – its the principle.  Best way to complain?  Remembering London Midland are on Twitter, I tweeted them.

Coming home – the wheelchair access gate was locked, which it shouldn’t be.  If you know Kidderminster, you’d know there was no access to the ticket office.  And the lock was on the outside – which I couldn’t reach.  It was apparently to ensure that bikes weren’t stolen (but shouldn’t they be locked?)

Cue another tweet.

And then I looked at my replies:

@LondonMidland @daddydoink unacceptable, I agree. I have passed details to our facilities maintenance team.

@LondonMidland @daddydoink have passed info re gate to local manager. Contractors have been spoken to from this morning.

No wonder they win awards for customer interaction – a very prompt positive outcome.  But also – it demonstrates how seriously they take the input from customers.  I have to say – I am impressed.