Everything we do becomes history, however significant might be to ourselves or to each other – a legacy, if you will. I’ve had several opportunities in my work to do this in the past through partnerships that we have. One particular partnership is with a rail operator. I received an email in December from a colleague I’ll call Sheila.
The email asked the following:
- Do I have a passport?
- Do I fly?
If the answer was yes, then I was to phone my colleague immediately. I did so and after establishing that 29 seconds from clicking send is immediately, I was invited to travel to Switzerland with the company to help with the design input of the new trains for a franchise. I wasn’t to be alone – a colleague with sensory needs had also been invited. The brief was clear – to look at the proposals for people with mobility and sensory needs to identify if they are appropriate. We were invited look for any improvements that can be made to further offer a better experience to customers. Our lived and professional experiences were key to our visit, to assist with the design proposals and offer our constructive thoughts.
The new trains, which are of a new type to the UK, are made by Stadler and will be in service for the next 20-30 years. The trains (called FLIRT) are commonplace in Europe and now are coming to the UK. The new trains will have 3 different applications – airport, intercity and regional. The airport and intercity stock share one design and the regional trains another.
Arriving at the factory in Bussnang in the morning, we were introduced to the rolling stock types, which will be for the intercity, airport and regional trains. There are two types of wheelchair area, with the intercity and airport trains able to carry three wheelchair users in their chairs and the bi-mode regional trains carrying two wheelchair users. A mock up had been prepared (as the body shells are shortly to enter build phase), which was able to simulate the carriages and their internal layout differences.
There are some crucial differences due to the body alone. The train is “low floor”, which means that in the majority of cases the step may be as low as 100mm. This might also mean a step down. Stadler were able to simulate the different platform heights to identify the challenges of using a ramp from different heights and different degrees of incline. We discussed the elements of ingress and egress – the fact that the body has a sliding step is a new element that brings benefits. The carriage, with a lower floor, has a more pronounced curve in the lower part of the side of the body wall (to accommodate for passing through stations at speed). This means that the buttons at a metre from the floor can be reached by leaning forward.
The train, with its low floor design, is likely to not even require a ramp in some locations. It brings the possibility that completely independent travel could be closer than we realise – no ramp required. The design in place also looks to enable easier communication between on board staff and the customer.
At both the mock up and the meeting table, we utilised train plans to identify how wheelchair users may travel and discussed about the need for small tables, capable of holding a coffee. We went through how information may be displayed to the customers and issues conveyed through automated announcements, visual information and manual announcements. Colour contrast, toilet doors and call-for-aid buttons were discussed at length, identifying how small changes can make big differences. We discussed about how wheelchair users may transfer to a toilet (yes, there are two options now – side transfer or facing). What happens if a person falls off the toilet? What about washing your hands? Flushing the toilet? Forgetting to lock the door? Nothing was left out.
With the regional trains, we identified how small and large changes offer a completely different experience to a person travelling. We looked at how the position of priority seats and wheelchair spaces then led to other (non-disability) elements to be considered, giving an improved experience for customers without mobility issues. Suggesting one change meant that wooden panels were produced, measured, marked and used to show that the theory behind suggestions were possible. We discussed tip up seats, traveling with family, traveling alone, the need for people to have choice for their journey (which, to the credit of all involved, had already been considered). The accessible toilet now sits away from the wheelchair user on the opposite side of the vestibule door from the wheelchair spaces, for example. On intercity services, the buffet is within eye sight. 240v and USB power plugs will be available.
All the while, my colleague with a sensory need was giving her own feedback and input, feeding back about how she may undertake a journey, how her guide dog would be involved in her travel needs and how she would identify a priority seat. We looked at the internal colours in use and how these could affect a person with visual requirements. Audio and Visual displays were shown and positions noted to make it easy for a customer to find what they need to know. Automated announcements and visual announcements will help people who have hearing impairments.
I’m covering all this in a short space with no intention of discredit or not mentioning anything. Rail professionals were listening, writing, measuring to achieve the suggestions . I was impressed at the seriousness that they were showing in looking to gather all of the data and identify that they had interpreted our thoughts and ideas correctly. Action lists were drawn up immediately and signed off at the end of the day. At no point did it ever feel like “lip service” either – we are professionals with experience and the teams wanted to learn.
The outcome is that today we wrote history. A train interior was designed with people who are going to use it for the next 20 years. We were given the opportunity to have a positive impact on a project and I truly hope that we delivered. None of this would have been possible if it wasn’t for the partnership that I have through my work with the train service provider and my thanks must go to them for the opportunity. My gratitude cannot be measured.
I look forward to the delivery in the next few years. I’ll be proud to look at the train and know that I’ve had that smallest of hands in a huge and significant project.